Refund & Return Policy

At Primes.com.bd, we prioritize customer satisfaction. If you're not fully happy with a purchase, please review our return and refund policy below.

1. Return Eligibility

• You must notify us within 3 days of delivery for any issue.

• Products must be unused, undamaged, and returned in original packaging.

• Consumables, software, and hygiene products are not returnable once unsealed.

2. Conditions for Return

• Wrong item received

• Physically damaged during delivery (must report with unboxing video)

• Product not functioning as described

3. Non-Returnable Items

• Opened software, licenses, or download codes

• Accessories damaged due to misuse

• Items beyond the return window

4. Refund Process

If approved, refunds will be processed via your original payment method (bKash, bank, etc.) within 7–10 working days. You will be notified once your return is inspected and verified.

5. Replacement Policy

Eligible items may be replaced instead of refunded. Stock availability may affect replacement timelines.

6. Shipping Cost

If the return is due to seller error (wrong/damaged item), return shipping is free. Otherwise, the customer must bear courier charges.

7. How to Initiate a Return

• Email us at returns@primes.com.bd with order ID & issue description

• Include photos or video evidence if applicable

• Our support team will guide you through the next steps